We offer flexible installation options tailored to your preferences:

Self-Installation

Receive a comprehensive Self-Install Kit containing all your selected devices and
detailed, step-by-step instructions for easy installation.​

A £100 kit fee applies, which is fully refundable upon activation within 30 days of your order. ​

Perfect for those comfortable with basic home repairs and using tools like
ladders.​

Professional Installation

Our skilled technicians will manage the entire installation process, including
determining optimal placements for cameras and other devices.​

Professional installation is available for a one-time fee of £175.​

Enjoy free professional installation when you subscribe to any of our professionally monitored plans.​

Choose the installation method that best suits your needs and ensures your home's security system is set up to your satisfaction.

When you call in asking for a tech repair, you will be charged a non-refundable fee of £150 prior to the tech's arrival to your home. If our technician finds out the issue turns out to be a Connect Fibre issue, the full fee will be credited back to your account.

When adding device for the first time, it requires that device and phone need to be under the same network environment.

After successfully adding device, you can remote control device with any network.

Open App, go to "Profile" > "Device Sharing" > "Sharings Sent", tap "Add Sharing", then you can share the device with the added family members.